Expiry Dates on ProductsUpdated 3 months ago
We recognise that the expiry date of a product is an important consideration for our customers. Below are the details regarding our policies and procedures for expiry dates:
Stock Expiry Guidelines We aim to dispatch stock that typically has at least 12 months remaining until its expiry date. However, this timeframe is not guaranteed due to variations in stock levels and supply chain processes.
Guaranteed Product Lifespan Our commitment is to ensure that the expiry date provided will allow you to utilise the product fully within its intended lifespan, with shipping times accounted for. This guarantees that the product remains safe and effective upon delivery.
Need a Specific Expiry Date? If you need a specific expiry date, please contact us by email before placing your order. Be sure to wait for a response to confirm whether your request can be accommodated. Orders placed without prior confirmation will be processed based on available stock.
Unhappy with the Expiry Date Received? If the expiry date you receive meets the product's lifespan but does not align with your preferences, you can return the product under our return policy:
Returns must be initiated within 30 days of delivery.
The product must remain unopened and unused.
Return shipping costs will be your responsibility, as this qualifies as a change of mind.
First-In, First-Out (FIFO) Policy To ensure effective stock rotation, we operate on a first-in, first-out (FIFO) basis. Therefore, we cannot honor requests for products with later expiry dates.
Products with Advertised Expiry Dates When an expiry date is explicitly mentioned on the product listing, it overrides our standard guarantee. This is because the expiry date was made clear before purchase, even if it is shorter than expected. If you are unhappy with the date, you can return the product in accordance with our return policy. Return shipping will be your responsibility, and we do not provide exchanges for a later date or compensation without receiving the product back.
We hope this provides clarity on our practices. If you have further questions or need additional assistance, please reach out to us—we’re happy to help!