Why didn't I receive my birthday points?Updated 10 months ago

If you did not receive your birthday points, it could be due to one of the following reasons:

1. One Birthday Entry: You can only have one birthday entered in your profile. Points are awarded for the account holder's birthday and not for each pet's birthday.
2. 30-Day Requirement: Your birthday must be entered at least 30 days prior to the date for the points to be awarded.

If you have checked these conditions and still have not received your birthday points, please contact us for further assistance. Our team will be happy to help resolve any issues.