I’ve ordered for years without shipping fees — why am I being charged now?Updated 17 days ago

Great question! In the past, we offered free standard shipping for U.S. customers. Recently, due to tariffs and updated U.S. import laws, all shipments must be sent with a dedicated courier under Delivered Duty Paid (DDP). This guarantees compliance and smooth delivery, but it does mean shipping fees now apply.

We’ve also had to make a similar change for Austria, where stricter import rules mean free shipping is no longer available.

For most other countries, free standard shipping with tracking is still available — no minimum purchase or coupon required.

You can read the full details on our Shipping Page.
Still unsure? Reach out to us anytime via Contact Us.