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Shipping & Delivery

Do you offer different shipping options?

We currently offer two shipping options to suit your needs:. Standard Shipping – Available free to most locations*. This option includes tracking and insurance (where available) and ensures secure, reliable delivery. Please note: shipping is not free

Do you provide shipping services to Canada?

Shipping to Canada Ceased. After much deliberation, we have made the difficult decision to stop shipping to Canada. Over time, we have faced ongoing issues with shipping logistics, customs delays, and other challenges that have made it increasingly d

What are the costs associated with shipping?

We are pleased to offer free standard shipping to most locations*. This service includes tracking and insurance, where available, ensuring a secure and reliable delivery of your order. Please note: shipping is not free to Austria or the United States

Where do you ship your orders from?

Our orders are dispatched from various locations outside the United States. This strategic choice is key to offering you exceptional value. It's important to note that the majority of our products are export-labelled, yet they match the US-labelled p

Which countries do you ship to?

Our shipping network is extensive, covering numerous countries around the world. Here's a list of regions where we currently offer our shipping services:. We ensure that your orders are delivered efficiently and reliably through a combination of inte

What is the estimated delivery time for my order?

For standard shipping, you can typically expect to receive your order within 1-2 weeks from the date it is shipped, for most locations. It's important to note that external factors, such as customs processing and postal service delays, can impact del

Do you provide shipping services to Spain?

At Discount Pet Medication, we strive to provide our customers with the best products and services. However, at this time, we do not offer shipping services to Spain. We understand that this may be disappointing and apologize for any inconvenience th

My tracking says “Delivered,” but I didn’t receive my package.

Occasionally, a package may be marked as delivered a little early or left somewhere unexpected. If your order shows as delivered but isn’t in hand, here are some steps to take:. Look around your property – Check common delivery spots like the front p

I unsubscribed from tracking notifications—how can I resubscribe?

If you previously unsubscribed from tracking updates but would like to start receiving them again, you’ll need to re-subscribe manually due to privacy and anti-spam policies. Here’s how:. Head to our tracking page. Enter your tracking number or order

What happens if I entered the wrong shipping address at checkout?

If you accidentally entered the wrong shipping address, please contact us straight away. We’re unable to make significant changes to shipping details once an order is processed. The usual solution is to cancel the order so you can place a new one wit

I’ve ordered for years without shipping fees — why am I being charged now?

Great question! In the past, we offered free standard shipping for U.S. customers. Recently, due to tariffs and updated U.S. import laws, all shipments must be sent with a dedicated courier under Delivered Duty Paid (DDP). This guarantees compliance