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Shipping & Delivery

Do you offer different shipping options?

We offer two shipping options to suit your needs:. Standard Shipping – Available at no additional cost for all items. This option includes tracking and insurance (where available) and ensures secure, reliable delivery. Premium Shipping (Priority Disp

Do you provide shipping services to Canada?

Shipping to Canada Ceased. After much deliberation, we have made the difficult decision to stop shipping to Canada. Over time, we have faced ongoing issues with shipping logistics, customs delays, and other challenges that have made it increasingly d

What are the costs associated with shipping?

We are pleased to offer standard shipping at no extra cost to you. This service includes tracking and insurance, where available, ensuring a secure and reliable delivery of your order. Additionally, for those seeking a quicker delivery, we provide a

Where do you ship your orders from?

Our orders are dispatched from various locations outside the United States. This strategic choice is key to offering you exceptional value. It's important to note that the majority of our products are export-labelled, yet they match the US-labelled p

Which countries do you ship to?

Our shipping network is extensive, covering numerous countries around the world. Here's a list of regions where we currently offer our shipping services:. We ensure that your orders are delivered efficiently and reliably through a combination of inte

What is the estimated delivery time for my order?

For standard shipping, you can typically expect to receive your order within 1-2 weeks from the date it is shipped, for most locations. It's important to note that external factors, such as customs processing and postal service delays, can impact del

Do you provide shipping services to Spain?

At Discount Pet Medication, we strive to provide our customers with the best products and services. However, at this time, we do not offer shipping services to Spain. We understand that this may be disappointing and apologize for any inconvenience th

Will I Be Charged Import Tariffs When Ordering From You?

Will I be charged import tariffs on my order?No, not unless your total exceeds US$800. Orders under that amount generally enter the U.S. without any import duties due to current regulations. What is the de minimis threshold?This is the value limit un

How do I make sure PayPal uses my current shipping address?

PayPal can sometimes auto-fill an old address you've saved — which might send your order to the wrong place. To prevent that, it’s a good idea to check and update your PayPal address before you check out. Head to paypal.com and log in. Click the ⚙️ S

My tracking says “Delivered,” but I didn’t receive my package.

Occasionally, a package may be marked as delivered a little early or left somewhere unexpected. If your order shows as delivered but isn’t in hand, here are some steps to take:. Look around your property – Check common delivery spots like the front p

I unsubscribed from tracking notifications—how can I resubscribe?

If you previously unsubscribed from tracking updates but would like to start receiving them again, you’ll need to re-subscribe manually due to privacy and anti-spam policies. Here’s how:. Head to our tracking page. Enter your tracking number or order