My tracking says “Delivered,” but I didn’t receive my package.Updated 14 days ago

Occasionally, a package may be marked as delivered a little early or left somewhere unexpected. If your order shows as delivered but isn’t in hand, here are some steps to take:

• Look around your property – Check common delivery spots like the front porch, back door, garage, behind planters, or near your mailbox.

• Ask household members – Someone at home may have accepted or brought in the package without mentioning it.

• Check with neighbors – It’s possible the delivery was left at the wrong address or handed to a nearby neighbor.

• Review your shipping address – Make sure the address on your order confirmation matches your actual address, including apartment or unit numbers.

• Contact your local post office or courier depot with the tracking number — they can often confirm where the parcel was left.

Sometimes packages are scanned as delivered a few hours early or may arrive the following day.

If you still can’t find your package after checking the above, please contact us within 7 days of the “Delivered” scan so we can review the case.

Our Policy
Once a parcel is marked as successfully delivered by the courier, we’re generally unable to offer a refund, as we rely on the courier’s official delivery confirmation. This helps us keep things fair for all customers.

Goodwill Resolution
In rare situations where a parcel genuinely can’t be located after all investigations are completed, we may offer a one-time goodwill resolution:

• A replacement shipment of the items, or

• Store credit for the full value of your order (no expiry)

This way, we can still take care of you while ensuring fairness for everyone.