Track Your Order

Shop

Contact Us

Discount Pet Medication

If you&apos;re unable to apply your store credit, it could be due to one of the following reasons:<ol><li>Not Logged In: Ensure you are logged into your account to use your store credit.</li><li>Currency Issue: Store credit can only be applied if you are checking out in USD.</li></ol>If you are checking out in a currency other than USD, please email us or use the &apos;Contact Us&apos; form on our website for further assistance. Our team will be happy to help with this.

If you're unable to apply your store credit, it could be due to one of the following reasons:. If you are checking out in a currency other than USD, please email us or use the 'Contact Us' form on our website for further assistance. Our team will be

Why can't I apply my store credit?

Payments & Discounts

Why does the product packaging appear different from what I'm used to?

Can you provide your company's address?

Where is your company based?

Why are your prices more affordable compared to others?

Are your items authentic?

About Us

Track My Order

How can I cancel my order?

How can I modify an existing order?

Why did I receive only part of my order?

Why does the weight on my items packaging differ from what I expected?

Why can't I see my order history?

Is it possible to place an order by phone?

Can I Set Up an Automatic Ordering Service?

Order Management

Do you offer different shipping options?

Do you provide shipping services to Canada?

What are the costs associated with shipping?

Where do you ship your orders from?

Which countries do you ship to?

What is the estimated delivery time for my order?

Do you provide shipping services to Spain?

Shipping & Delivery

How can I return an item I purchased?

When will I receive my refund?

Returns & Refunds

Why was my payment with a card declined?

What are the available payment options?

How do you ensure the security of my personal information?

Do you accept pre-paid Visa gift cards?

What do I do if i forget to apply my coupon/discount code?

How can I use my accumulated reward points?

How can I use my store credit after redeeming points?

Do you offer a referral program?

Why didn't I receive my birthday points?

Is there a limit to how many times I can share on social media for rewards?

What are the different ways to earn reward points?

Rewards Program

Do We Sell Apoquel for Dogs?

Expiry Dates on Products

Product FAQs

Why can't I apply my store credit?Updated 10 months ago